CLASS POLICIES
• Grip socks are required for all of our classes. ToeSox are sold at the studio, or you can also bring your own grip socks.
• We recommend clients to bring their own towel and water bottle.
• Studio Parking: There is plenty of parking in the front, side and back of the building. Please U-turn on Atlantic Avenue, Candace Rd can take awhile.
• Water is the only beverage allowed on the group room floor. There is a FLOWATER machine available to you for water refills.
• We have two restrooms. One is located in the group room and the second is in the private training room in the back.
• Cubbies for your personal items are located in the group room as soon as you enter the studio. Please turn your cellphones to vibrate mode to avoid class distractions.
• Check in at the front desk with a self-kiosk.
• Late/no show charges apply 2 hours after class ends.
• To avoid a late fee charge, please cancel your reservation online 8 hours prior to class start time.
• If you are on a Monthly Unlimited class package, there is a $10 late cancel fee and a $15 no show fee. All other packages will lose a class credit.
• Monthly memberships can be canceled after the 3 month commitment/contract. There is a $50 early termination fee. You are required to give a 30 day notice via email before your next autopay date.
• Declined payments past 5 days will be charged $25.
• Please arrive on time. If you arrive 10 minutes late or later for your class, your spot may be offered to someone waiting at the studio to get into the class and you will not be allowed in.
• All classes must be booked prior to arrival, there are no walk-ins. The booking windows loses 10 minutes prior to class. The booking window for early morning classes (8am and earlier) closes 12 hours before class starts.
• Vacation/Medical Freezes are $15 per freeze with a 2 week minimum and 3 month maximum. Please email 2 weeks prior to your freeze date.
• Guest passes for memberships require a 24 hour notice via email. You must provide your guest’s name, email, and their cell phone number. We allow 1 guest per class and please avoid bringing guests to busier class times.
• Minors must be 12+ to attend class with parental consent.
If you have any questions, please notify one of your instructors or email us at info@soteriapilates.com. Thank you for understanding why we have these policies in place!